Policies
Refund and Returns Policy
Fresh fruit cannot be returned, but we stand behind every box.
Report within 24 hours
Send clear photos on WhatsApp within 24 hours of delivery.
Replace or refund
We replace the affected fruit or refund its value.
Within 7 working days
Approved refunds by bank transfer.
Damaged or spoiled fruit
If your box arrives damaged or the fruit is spoiled, send us clear photos on WhatsApp within 24 hours of delivery. We will replace the affected fruit or refund its value.
Wrong order
If you received the wrong variety or box size, contact us within 24 hours and we will fix it.
Cancellations
Orders can be cancelled before dispatch. Once the fruit is picked and shipped, it cannot be cancelled.
Refund method
Approved refunds are sent by bank transfer within 7 working days.
Something wrong with your box?
Send us photos on WhatsApp
We will sort it out quickly. Please message us within 24 hours of delivery.